With real-time direct support, a support technician connects to your computer and takes care of the problem. You, the user, are on the other end of the remote access. The support technician takes direct control of your computer to troubleshoot and fix the problem. You follow the technician’s actions on the screen and support him with answers to his questions.

The advantages of this type of remote maintenance are obvious: in most cases, it is not necessary to visit a technician or bring the device to the workshop. Today’s technology allows secure remote access via TEAMVIEWER to your computer. This kind of support avoids costs and avoids frustration, because the problem can be solved immediately.

For this kind of support we use TEAMVIEWER.